Controller
Expand the following sections to find links to the most relevant Timegate Web videos () and notes (
) for your job role:
Note: When viewing the various links below, to return to this page from the page you are looking at, you will need to select the Return to previous page/Back button on your browser

-
Timegate Web Getting Started (P1)
-
What’s Timegate Web?
-
How do I log on to the FM Cloud version of Timegate Web?
-
How do I configure the way Timegate Web looks and works?
-
How do I navigate around Timegate Web?
-
How is Timegate Web structured?
-
What does Use Site Group Mode look like?
-
What does Hidden Site Group Mode look like?

-
Scheduling (P8)
-
How do I add a Duty?
-
How do I add an Employee to a Duty?
-
How are Employee(s) removed from Duties?
-
How can I delete a Duty?
-
How can I reinstate a Duty?
-
How are Open Posts filled?
-
How can I do a Search for employees that are available (Suitable Employees)?
-
How can I add Temporary Work?
-
How can I remove Temporary Work?
-
How is a Duty confirmed?
-
How can a Duty's Unconfirmed flag be removed?
-
How are Employee Duties swapped across the same Sites?
-
How are Employee Duties swapped across different Sites?
-
How do I add a Premium to a Duty?
-
How do I remove a Premium from a Duty?
-
How are Duties split?
-
What is a Sub Duty?
-
How do I assign a Sub Duty?
-
How do I make an Adhoc Duty a Scheduled Duty?

- Duty Monitoring & Management (P10)
-
What is Call Monitor?
-
How do I access the Call Monitor?
-
How do I manually take an ON call outside of the pre/post pay window?
-
How do I manually take an ON/OFF or Check call inside of the pre/post pay window?
-
How do I manage duress calls?
-
How do I fill an open post?
-
How do I edit calls?
-
How do I view and interrogate T&A data?
-
What are maps?
-
How do I access maps?
-
How do I use maps and what are the different markers?
-
How do I play a duty using a map?

-
Managing Help Desk Tasks (P24)
-
What is a help desk task?
-
How do I create a help desk task type?
-
How do I restrict access to the various help desk task types based on function role?
-
How do I assign a help desk task type an escalation group?
-
How do employees raise help desk tasks?
-
What is a Voicemail task?
-
How do I view any outstanding tasks or requests from employees?
-
How do I search for tasks?
-
How do I create a task on behalf of an employee?
-
How do I configure the grid?

-
Service (P28)
-
What is Service?
-
How does an employee raise an Incident?
-
How do I view the Incidents employees they’ve raised?
-
What is a tour?
-
How does an employee start a Tour?
-
How do I check how tours for a duty have progressed/are progressing?
-
Can I provide employees with information when they arrive at a location?
-
What is an audit?
- How do I check how audits have progressed/are progressing?