Controller
Expand the following sections to find links to the most relevant Timegate Web videos () and notes () for your job role:
Note: When viewing the various links below, to return to this page from the page you are looking at, you will need to select the Return to previous page/Back button on your browser
Getting Started (P1)
- Timegate Web Getting Started (P1)
- What’s Timegate Web?
- How do I log on to the FM Cloud version of Timegate Web?
- How do I configure the way Timegate Web looks and works?
- How do I navigate around Timegate Web?
- How is Timegate Web structured?
- What does Use Site Group Mode look like?
- What does Hidden Site Group Mode look like?
Scheduling (P8)
- Scheduling (P8)
- How do I add a Duty?
- How do I add an Employee to a Duty?
- How are Employee(s) removed from Duties?
- How can I delete a Duty?
- How can I reinstate a Duty?
- How are Open Posts filled?
- How can I do a Search for employees that are available (Suitable Employees)?
- How can I add Temporary Work?
- How can I remove Temporary Work?
- How is a Duty confirmed?
- How can a Duty's Unconfirmed flag be removed?
- How are Employee Duties swapped across the same Sites?
- How are Employee Duties swapped across different Sites?
- How do I add a Premium to a Duty?
- How do I remove a Premium from a Duty?
- How are Duties split?
- What is a Sub Duty?
- How do I assign a Sub Duty?
- How do I make an Adhoc Duty a Scheduled Duty?
Duty Monitoring & Management (P10)
- Duty Monitoring & Management (P10)
- What is Call Monitor?
- How do I access the Call Monitor?
- How do I manually take an ON call outside of the pre/post pay window?
- How do I manually take an ON/OFF or Check call inside of the pre/post pay window?
- How do I manage duress calls?
- How do I fill an open post?
- How do I edit calls?
- How do I view and interrogate T&A data?
- What are maps?
- How do I access maps?
- How do I use maps and what are the different markers?
- How do I play a duty using a map?
Managing Help Desk Tasks (P24)
- Managing Help Desk Tasks (P24)
- What is a help desk task?
- How do I create a help desk task type?
- How do I restrict access to the various help desk task types based on function role?
- How do I assign a help desk task type an escalation group?
- How do employees raise help desk tasks?
- What is a Voicemail task?
- How do I view any outstanding tasks or requests from employees?
- How do I search for tasks?
- How do I create a task on behalf of an employee?
- How do I configure the grid?
Service Delivery (P28)
- Service (P28)
- What is Service?
- How does an employee raise an Incident?
- How do I view the Incidents employees they’ve raised?
- What is a tour?
- How does an employee start a Tour?
- How do I check how tours for a duty have progressed/are progressing?
- Can I provide employees with information when they arrive at a location?
- What is an audit?
- How do I check how audits have progressed/are progressing?