Service (P28)

Service General (including set up)

• What is Service?

• What does an employee see when Service Delivery is set up on their Employee app?

• How does an employee raise an Incident?

• How do I view the Incidents employees they’ve raised?

• How can I set up the Incident functionality?

• How do I set up Statuses?

• How do I group statuses together?

• How do I set up an Email Template?

• How do I create an Incident Type?

• How do I build a Service Profile?

• How do I allocate a Service Profile to a site?

• How do I define Location Types?

• How do I create and assign Locations to a site?

• What's a QR Code and how do I create them for my Service Locations?

• Is there another way to set up locations?

• How do I set up a tour for a site using my locations?

• Can I provide employees with information when they arrive at a location?

• What are Themes?

• What are Themes applied to?

• How do I create a Theme?

• Can I select any color?

• How do I allocate a Theme to Timegate Web?

Tours

• What is a tour?

• How does an employee start a Tour?

• How do I check how tours for a duty have progressed/are progressing?

• How can I set up the Tours functionality?

• How do I set up Tour Failure Reasons?

• How can I disable form questions at tour locations?

• How do I copy locations and tours for a new site?

• How do I set up passed/failed tour alerting?

Audits

• What is an audit?

• How do I set up Audit Skipped Reasons?

• How do I check how audits have progressed/are progressing?

• How can I set up an audit?

• How do I set up passed/failed audit alerting?

• How do I copy locations and audits for a new site?