How do I create a help desk task type?

The following 1 min 50 sec clip shows you how to create a help desk task type:

To create a help desk task type:

• Open Admin | Engagement | Help Desk Task Types

• Select Add

• From the dialog box, select the New Task Type you wish to create

• Complete the task details (these will differ from type to type) including the escalation group(s)

• Select Save and Close

For specific guidance on help desk tasks, take a look at:

• How do I set up Engagement Help Desk Tasks?

• How do I set up the Duty Give Away and Duty Pick Up Engagement Help Desk Tasks?

• How do I set up the Duty Swap Engagement Help Desk Task?