Select Admin | Engagement| Function Role to open the Portal Function Roles screen:

Select the role from your list (in this example, Employee Portal User) to open the Employee Portal Function Role screen:

To enable the Duty Give Away item, navigate through the function roles by selecting Diary, then Duty View and finally Duty Give Away option as shown:

Ensure that Duty Give Away option is selected:

Select Save before exiting the screen to save your changes

Open Admin | Engagement | Help Desk Task Types:

Select Add

From the dialog box, select the New Task Type- in this case DUTYGIVEAWAY. The following Duty Give Away Task screen loads:

Complete the task details by entering a Name, Description, optional Help Text, the Branches that can access Duty Give Away, the Statuses and any escalation group(s) as required

Once completed, select Save or Save and Close

Open Admin | Engagement | Help Desk Task Types:

Select Add

From the dialog box, select the New Task Type- in this case DUTYPICKUP. The Duty Pick Up Task loads

Complete the task details by entering a Name, Description, optional Help Text, the Branches that can access Duty Pick Up, the Statuses and any escalation group(s) as required

Once completed, select Save or Save and Close