How do I assign a help desk task type an escalation group?

The following 1 min 25 sec clip shows you have to assign an escalation group to a help desk task:

Firstly, you need to set up an escalation group (or multiple escalation groups) that will be assigned to the help desk task type ( see How do I set up an escalation group?) Once set up:

• Open Admin | Engagement | Help Desk Task Types
• Select the help desk task type that you wish to add the escalation group to
• Select the Tier 1 Escalation Group
• If you wish to add a secondary escalation group, Select Tier 1 Escalation Group Enabled
• Select the Tier 2 Escalation Group
• Select Save and Close