Managing Help Desk Tasks (P24)
The following 10 min 42 sec clip explains all aspects of help desk tasks. This includes, what help desk tasks are, how employees generate Help Desk Tasks in the Employee Portal, shows you how to manage employee help desk tasks as well as how to create help desk tasks
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What is a help desk task? -
What are the different help desk tasks?
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How do I create a help desk task type?
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How do I restrict access to the various help desk task types based on function role?
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How do I assign a help desk task type an escalation group?
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How do employees raise help desk tasks?
- How do I update my details using the Details Engagement Task?
- How do I manage my diary using the Diary Engagement Task?
- How do I manage my holiday / annual leave using the Holiday Duty Task?
- How do I view documents using the Documents Engagement Task?
- How do I view reports using the Reports Engagement Task?
- How do I manage my messages using the Messages Engagement Task?
- How do I view news using the News Engagement Task?
- How do I query a duty using the Duty Query Engagement Task?
- How do I swap a duty in the Employee Portal?
- How do I accept a duty swap in the Employee Portal?
- How do I give away a duty in the Employee Portal?
- How do I search for work and pick up a duty in the Employee Portal?
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What is a Voicemail task?
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How do I view any outstanding tasks or requests from employees?
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How do I manage duty swaps in the Task Monitor?
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How do I approve or reject Duty Give Aways and Pick Ups as a manager?
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How do I search for tasks?
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How do I create a task on behalf of an employee?
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How do I configure the grid?