What is a help desk task?

The following 0 min 24 sec clip explains what a help desk task is:

A help desk task is a message that is triggered by an employee related action. The task details the employee’s wants and needs. Many can be triggered from actions within the Employee Portal, via Clock-in.com Clock-in.com is the system used for employees to book on and off shift when out on site and if required complete a security check. Clock-in.com uses a telephone number for the employee to call and give the employer details about their whereabouts or manually created on an employees behalf. When a help desk task is raised, it is based upon a help desk task type. Each help desk task type is defined and an escalation group is assigned to it, thus ensuring messages are sent to the appropriate people within your organisation.