How do I restrict access to the various help desk task types based on function role?

When creating help desk task types, there are two fields that you should pay particular attention to:

• Available to add in Timegate Web

• Function Role

The Available to Add in Timegate Web setting helps to improve the security and access for users. It enables them to only see what is relevant for their role and responsibility when raising help-desk tasks e.g. a grievance can be raised at an area manager level but not at a junior manager.

When selected, zero, one or more Function Roles can be selected (using the Function Roles setting), enabling those allocated that Function Role to see the Help Desk Task.

If the Available to Add in Timegate Web switch is selected but no Function Role selected, all users will be able to see and use the task.