How do I create a task on behalf of an employee?

The following 1 min 28 sec clip shows you how to create a helpdesk task on behalf of an employee:

From the Manage | Tasks or Monitor | Tasks screen:

  • Select Add

  • Select the Task Type you wish to add

  • Select Employee

  • Select Create Task

  • Enter details for the task (these will differ from task type to task type)

  • Select Create Task (which will close the dialog box)