What are Outbound Calls?

Outbound Calls comprise Chase Calls A Chase Call is a call that is made when an employee has not made a call into your organisation (via Clock-in.com) as expected. This could be a call to book on at the start of duty, a call to book off at the end of the duty, or a scheduled check call during their duty. A Chase Call takes place a defined number of minutes after the post on/off/check-call window. Each of the three Chase Call types can have a different length of time assigned to them before a Chase Call is made. Chase Calls only take place when expected calls by the employee to the organisation are not made., Reverse Check Calls When configured, Reverse Check Calls (also refereed to as Safety Calls), automatically call the employee at a random point in time when they have booked on to their duty. By implementing Reverse Check Calls, the employer is not only able to check that the employee is where they are meant to be, they are also able to check on the well-being of the individual (for example, in a lone worker scenario). Reverse Check Calls can be configured to take place on week days, weekends and public bank holidays. When configured, they must have a Chase Window Check Call (mins) value assigned to them. and Escalation Calls A type of check call that will happen either independently of the other chase calls, following the failure of a reverse check call, or once a chase call has failed (i.e. the employee did not pick up the phone on the site or they did not answer their mobile. The escalation looks to an adhoc escalation group which consist of up to 5 supervisors who are each called in turn until one of them acknowledges the call. within Timegate Web. All three Outbound Call types are configured in an Outbound Call Profile which is then assigned to one or more sites.