Other Supporting Documents
Welcome to the Other Supporting Documents page. The following documents are available to view/download.
FaceGo Documents | |
FaceGo Guide
This detailed document explains how to set up the optional FaceGo devices that are used by some Timegate Web customers. Versions of the document available for download:
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FaceGo WiFi Install Guide
This two-paged color, illustrated, detailed guide explains how to set up FaceGo using a WiFi connection. Versions of the document available for download:
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FaceGo SIM (4G) Install Guide
This two-paged color, illustrated, detailed guide explains how to set up your SIM / 4G / Mobile network connected FaceGo device. Versions of the document available for download:
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FaceGo Ethernet Install Guide
This two-paged color, illustrated, detailed guide explains how to set up FaceGo using an Ethernet (hard-wired) connection. Versions of the document available for download:
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FaceGo Physical Installation Guide
This one-page, illustrated guide walks you through the best place to locate your FaceGo unit and how to physically install it.
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FaceGo FAQ
This one page document answers the most common FaceGo questions. |
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Use this link for additional FaceGo device set up information. | |
Biometric Documents | |
Biometric User Guide
This detailed guide explains how to configure and use biometric devices (finger print readers) which are used by some Timegate Web customers.
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Biometric Quick Set Up Guide
This two-page, high-impact, color guide explains how to configure and use biometric devices (finger print readers) which are used by some Timegate Web customers.
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TemplaCMS Interface Document | |
Timegate Web/TemplaCMS Interface Guides
These version specific guides explain how to use the Timegate Web/TemplaCMS interface. ensure that you use the correct guide for your version of the interface. If you are unsure of which version of the interface your company is operating, contact TEAM Software for clarification. A link is provided to each version of the interface below:
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5.6 Week Holiday Entitlement Document | |
5.6 Week Holiday Entitlement
This document addresses the 2022 Supreme Court ruling that all employees are entitled to 5.6 weeks of paid holiday, regardless of how many hours they have worked, and explains what this ruling means for holiday entitlement and pay calculations and how to set this up in Timegate Web.
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April 2024 Holiday Pay and Entitlement Reforms
April 2024 Holiday Pay and Entitlement Reforms
This article provides information about the reforms the government has introduced to simplify holiday entitlement and holiday pay calculations for the Working Time Regulations. |
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Email Authentication Requirements
Gmail and Yahoo Email Compliance Updates
This article provides an overview of changes to Gmail's and Yahoo's authentication requirements for senders in 2024 and the actions clients should take to ensure successful email sends.
SPF and DMARC Records - FAQ
This article reviews frequently asked questions about SPF and DMARC records.
How to Set up a DMARC Record
This article explains how to add a DMARC record to a domain to send emails from WorkWave products and modules successfully.
How to Set up an SPF Record
When emails are sent from WinTeam, they are coming from TEAM's mail servers. If your customers are not receiving your emails or you are getting bounce-back emails, you need to add an SPF record.
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