If this is the first FaceGo device that has been installed onto your Timegate Web system, the first thing you need to do is contact TEAM Software by WorkWave Technical Support. To do this, dial 0370 626 0400 in the UK (+44 370 626 0400 overseas) and select Option 1. This is to make sure your Timegate Web system is ready to work with your new device. This involves us making a small setting update to your Timegate Web database that you are not able to do yourself.

Note: You only need to do this for the first device that you wish to install. Subsequent devices should be recognized by Timegate Web without the need to call us.

When unpacking the FaceGo device, the following items should be included (correct at time of going to press):

• Hanvon FaceGo device

• Power adapter

• Mounting diagram, bracket and hardware

• Find a suitable location for your device. Make sure that it is inside a room and that it is more than two meters away from any windows, doors or light sources that may have an adverse effect on the system’s operation

• It is good practice when installing the device on a wall to put it at a height that is comfortable for the shortest user of the system. Taller users will be able to adjust their stance to center their faces on the display when using the device to clock on / off

• Connect the power adapter into the power socket in the back of FaceGo device

• If using a physical network connection (rather than Wi-Fi), plug an Ethernet cable into the back of the device, then plug the Ethernet cable into a working, available network jack or switch

• If using a Wi-Fi connection, ensure that the device is within range of the network

• Finally, plug the power adapter into the wall and switch on

Before starting the setup of a device for the first time, it is important to realize that the inbuilt keyboard generally works in the same was as old mobile phone.

• The MENU button toggles between:

  • en - lower-case characters

  • EN - UPPER-CASE characters

  • 123 - numerics

  • += - special characters ( :/\,'~!@#$%^&*()-_+={}[];"'|<>,? )

• Each individual character is created by pressing a key once or multiple times e.g. if the 2 key is pressed once, an “a” will be entered, whilst if it is pressed two-times, a “b” will be entered

• A full stop is created by pressing the 1 key

• A space is created by pressing the 0 key

• If you wish to enter other special characters, select the += by pressing MENU three times until it is displayed. Then press any numeric key on the keyboard. A sub menu of special character choices will then be shown. Locate the character you wish to enter and select the associated number. If you cannot see the special character from that screen, use the up and down arrow keys to scroll through the special character pages until you locate the one you wish to use. Finally press the associated number on to enter the value when you find it

• When navigating around the system, press the ESC key (once, or multiple times) to return to the previous menu screen

When you receive your system, it will already have been configured with a customer specific login and passcode. You will be provided this from TEAM Software by WorkWavewhen they send you the documentation for your FaceGo unit.

If this has not already been set up for you:

• Switch on the device

• Select Menu (you will be required to log on as above)

• Select 5 System Settings

• Select 2 Communication

• Select 1 Network

• Select 1 Network: Ethernet

• Select your choice of network, either:

  • 1 Ethernet or

  • 2 WiFi

• Once you have made the appropriate selection for your organisation, follow the instructions below for either:

  • “Connecting to a Wi-Fi network”

  • “Connecting to an Ethernet network”

Having selected the Wi-Fi option:

• Select 2 Scan Hotspot

• Select your Wi-Fi network of choice (use the Up and Down arrow keys)

• Select OK

• Input the network Password when prompted

• Select OK

Having selected the Ethernet network option:

• Toggle 2 DHCP to either ON or OFF depending upon your network configuration

• If DHCP is set to ON, complete the network settings by following the instructions below in “Other network settings”

• If DHCP is set to OFF, select 3 Config to manually enter the IP sddress, Mask and Gateway (use the Up and Down arrow keys to move between settings)

• Once complete select OK