How do I set up a Reverse Check Call in an Outbound Call Settings Profile?

The following 0 min 17 sec clip explains how to set up a reverse check call:

You can set up a Reverse Check Calls as part of an Outbound Call Setting Profile. This is done at Admin | General | Outbound Call Settings Profiles:

  1. Select +Add

  1. Enter a Code for the profile

  1. Enter a Description outlining the profile

You are now presented with a series of options in the Reverse Check Call On: part of the screen:

  1. Select Week Day so that people will get reverse check calls when they have booked onto a duty that has started on a week day

  1. Select Weekend Day so that people will get reverse check calls when they have booked onto a duty that has started on a weekend day

  1. Select Public Holiday so that people will get reverse check calls when they have booked onto a duty that has started on a public bank holiday

Now, look at the Chase Windows: part of the screen

  1. Enter a value for the Check Call (mins) e.g. 5 or 10 mins. The Check Call minutes indicate the size of the time window during which the Check Call chases will occur i.e. if 10 minutes is entered, the call will happen within a 10 minute window of the reverese check call being missed, not necessarily 10 minutes after the call being missed.

  1. Select Save

TIP: Remember, you can use Reverse Check Calls in conjunction with Chase Calls and/or Escalation Calls. Details about how to configure both types of Call can be found in How do I set up Chase Calls in an Outbound Call Setting Profile? and How do I set up my Escalation Calls in an Outbound Call Setting Profile?