E-Engage Documents

The Employee Portal Quick Reference Guide is intended for your end-users when they are getting started, using the Employee Portal. Over two glossy pages, it explains to them, what the Employee Portal is, takes them on a tour of the interface and guides them through a series of "How do I..." type questions. After reading it, the end-users should be able to easily use the key features and functions made available to them in the Employee Portal. Versions of the document available for download:

• The Employee Portal Quick Reference Guide (September 2021)

 

The Help Desk Tasks User Guide is aimed at end-users of the Employee Portal. It could be used in conjunction with the The Employee Portal Quick Reference Guide listed above:

• Help Desk Tasks User Guide (October 2021)

 

The Help Desk Tasks Admin Guide is aimed at administrators and managers who set up and respond to help desk tasks that are raised by employees on the Employee Portal:

• Help Desk Tasks Admin Guide (October 2021)

 

This technical guide will help you if you are setting up Outbound Calls A call that is outwardly made from the system to an employee. There are three different types - Chase Calls, Escalation Calls and Reverse Check Calls.. Within Timegate Web these comprise three types of call:

• Chase Calls
• Escalation Calls
• Reverse Check Calls (sometimes called Safety Calls).

The guide explains what each type of Outbound Call is, then investigates their pre-requisites to set up, set up, usage and call monitoring.

• Outbound Calls Set Up and Functionality (October 2021)