Videos

System Administrator - Setting Up User-Defined Fields, Escalation Groups, and Managing GDPR

This video covers how to manage escalation groups, setting up user-defined fields, and configuring GDPR settings.

System Administrator - Adding New Users, Data Take-Ons, and Messaging

This video covers how to add new users and use the import and messaging features within Timegate.

Payroll Administrator - Checking Arbitrations, Rate Generation, Payroll Checks

This video covers best practice for Payroll Administrators on how to check the arbitrations, rate generation, and the payroll checks to perform prior to running Payroll.

Controller Role - Managing Help Desk Tasks and Outbound Calls

This video covers how to manage help desk task types and to set up the outbound call feature within Timegate.

Controller Role - Scheduling and Call Monitor

This video covers the features in the Call Monitor within Timegate and how to use "Find Suitable Employee" to assist with ad hoc scheduling changes for open posts.

Scheduler Role - Advanced Scheduling and Arbitrations

This video covers how to schedule using the Contract Wizard within Timegate and how to arbitrate duties.

Scheduler Role - Basic Scheduling and Diary Events

This video covers how to schedule within Timegate using the Contract Times and Diary Events.

Scheduler Role - Setting Up Sites, Employees, and Customer Contacts

This videos how to set up sites, employees, and customer contacts within Timegate.

Employee Role - Using the App for Service Delivery and Accessing User Guides

This video covers how an employee uses the app to complete tasks via the Service Delivery module and access documents via the Employee Portal.

Employee Role - Using the Timegate Employee App and Employee Portal

This video covers how an employee can use the Timegate Employee App to book on and off and submit requests via Employee Portal.