Videos

Employee Portal Documents

This video covers how to manage documents in the Employee Portal.

Engagement overview

This is an overview of the Engagement module in Timegate.

Helpdesk task types

Description.

Holiday helpdesk tasks

This video covers how to set up and manage the help desk task types, both from an Administrators perspective and the employees.

News & Announcements and Sending Messages

This video covers the News & Announcement functionality within Timegate and how to send messages to your employees.

Controller Role - Managing Help Desk Tasks and Outbound Calls

This video covers how to manage help desk task types and to set up the outbound call feature within Timegate.

Payroll Administrator - Checking Arbitrations, Rate Generation, Payroll Checks

This video covers best practice for Payroll Administrators on how to check the arbitrations, rate generation, and the payroll checks to perform prior to running Payroll.

Controller Role - Scheduling and Call Monitor

This video covers the features in the Call Monitor within Timegate and how to use "Find Suitable Employee" to assist with ad hoc scheduling changes for open posts.

Employee Role - Using the App for Service Delivery and Accessing User Guides

This video covers how an employee uses the app to complete tasks via the Service Delivery module and access documents via the Employee Portal.

Employee Role - Using the Timegate Employee App and Employee Portal

This video covers how an employee can use the Timegate Employee App to book on and off and submit requests via Employee Portal.

Scheduler Role - Advanced Scheduling and Arbitrations

This video covers how to schedule using the Contract Wizard within Timegate and how to arbitrate duties.

Scheduler Role - Basic Scheduling and Diary Events

This video covers how to schedule within Timegate using the Contract Times and Diary Events.

Scheduler Role - Setting Up Sites, Employees, and Customer Contacts

This videos how to set up sites, employees, and customer contacts within Timegate.

System Administrator - Adding New Users, Data Take-Ons, and Messaging

This video covers how to add new users and use the import and messaging features within Timegate.

System Administrator - Setting Up User-Defined Fields, Escalation Groups, and Managing GDPR

This video covers how to manage escalation groups, setting up user-defined fields, and configuring GDPR settings.

Forms

This video covers how to create forms for tours, incidents and audits.

Introduction to Service Delivery

This video is an overview of the Service Delivery module.

Service Profiles

This video covers how to set up your service profiles.

Tours, Audits and Reporting

This video covers how to set up tours, audits and report on these activities.

Call Settings in Timegate

This video covers call settings, call monitor, and T&A monitor in Timegate.

Diary Events

This video covers diary events in Timegate.

Duty Checks

This video covers duty checks in Timegate and how to ensure certain criteria are met throughout the system, such as when scheduling.

Employee Pay/Bill

This video covers premiums, duty overtime, period overtime, and average period hours rule.

Hour Types and Pay Levels

This video covers how hour types and pay levels are set up and utilized in Timegate.

How to Manage To Do List within Timegate

This video covers how to manage the tasks in the to do list.

Intro to Timegate & Function Roles and Setting Up New Users

This video covers an overview of Timegate, the layout, how to give yourself access. and set up new users.

Managing Qualifications in Timegate

This video covers how to add, apply, and use qualifications in duty checks to ensure compliance.

Prior period Adjustments

Learn how to lock and close payroll periods and make post payroll adjustments.

Reports

This video covers how to run reports in Timegate.

Scheduling in Timegate

This video covers scheduling in Timegate, covering ad hoc scheduling and contract times to set up standard rotas. This video does not include the use of the contract wizard.

Search for Work

This video covers the search for work process in Timegate.

Setting Up Employees in Timegate

This video covers how to add new employees in Timegate.

Using the Contract Wizard in Timegate

This video covers how to use the contract wizard for complex schedules such as 4 on 4 off rotations.