How do I enrol people to use Timegate Web and get them using it?

In this section, we cover User Enrollment. the section comprises step by step instructions about how to enrol users (including hints and tips) as well as details of how your employees will be able to use the FaceGo device to Book On, make a Check Call (as appropriate) and to Book Off

User Enrollment

All a few minutes to enrol each user. Users are enrolled by following the steps below:

Select Menu
Select 2 User Management
Select 1 Enroll
Enter ID number (use the employee’s Third Party PIN for this - it can be found in their employee record, under the Employee | User Fields tab)
Select OK
Enter Name
Select OK
Select Verify Method (1 Face)
Capture face following prompts onscreen
Select User Privilege (select 1 Access and Attendance)
Capture head photograph (H Photo)
Confirm as necessary (Select OK to capture)
Repeat to enter more users (starting at 1 Enroll above)
Select ESC to return back to the main page

General Face Enrollment Tips

The following guidance should help users when enrolling:

Progress Bar - the progress indicator at the bottom of the screen shows how much data is needed until enrollment is complete
Camera Feedback - there are two boxes. The white dashed box prepares to locate the face. When enrollment is taking place, a green box appears within the white dashed one
Position - Position yourself and bend at the waist to bring your face 30cm to 80cm, from the device screen
Very Small Circles - When enrolling, slowly make small circles with your face while keeping eyes centerd. Do not exceed fifteen degrees while circling
Adjust Distance - The user should move their face from close to far while making very small circles until green box disappears
Wearing Glasses - If the user wears glasses all of the time, enrol wearing glasses. If, however, the user sometimes wears glasses, has several different frames they wear, doesn't always wear them or wears contact lenses sometimes, they must enrol initially with their glasses on, but when the progress bar indicates enrollment is about half way through they should remove their glasses

Note: Sunglasses or dark tinted glasses must not be worn during enrollment).

How to use - Single Site Mode

For an employee to Book On, make a Check Call (as applicable) or Book Off they must:

Stand in front of the device
Select OK (the device will change the screen to display the camera and start scanning for a face)

If successful, the device will display a message to the employee and then return to the default display. The information has been successfully accepted for processing - this does not mean that the employee has successfully submitted a call.

This process is asynchronous and the employee will only ever receive a success message. The Book On attempt will be passed to Timegate Web and processed following all the same rules as any other Book On attempt i.e. as if it were from a telephone call or from the Employee App. This includes the Site / Site Group SIN logic, the pre and post windows for a site, flexible shifts etc.

If an attempt is unsuccessful this will be recorded and the results will be added to the T&A page in Timegate Web, along with the Device ID, employee details and the reason for failure.

How to use - Multi Site Mode

For an employee to ‘Book On’ (this includes Book On, Check Call and Book Off) they must:

Stand in front of the device
Select OK (the device will change the screen to display the camera and start scanning for a face)
Within 5 seconds, enter the SIN
Select Enter

If successful, the device will display a message to the employee and then return to the default display. If after a further 25 seconds Enter has not been selected, the value entered to that point will be considered as the SIN and transmitted. If no entry has been made the SIN will be ‘0’

If an attempt is unsuccessful this will be recorded and the results will be added to the T&A page in Timegate Web, along with the Device ID, employee details and the reason for failure.