What needs to be configured in Timegate Web to use Outbound Calls?

The following 2 min 38 clip explains what needs to be configured to use Oubound Calls successfully:

Depending on the type of outbound call that you wish to set up, the following items will require setting up:

  • Site Telephone Number(s) - for Chase Calls and Reverse Check Calls
  • Employee Mobile Number - optionally for Chase Calls
  • Adhoc Escalation Group - for Escalation Calls

 

Behind the scenes, TEAM will ensure that the following are in place for the chase and reverse check calls to be made:

  • Outgoing TimeLink needs to be licensed

  • Changes to the SIP Trunk element of Clock-in.com need to be made

  • Clockin-in.com needs to be configured as follows:

    • Select Outgoing Calls

    • Ensure Outgoing Telephone number is TAD number

    • Ensure Outgoing Channels is set to no more than 5