Do Reverse Check Calls, Chase Calls and Escalation Calls all have to be configured together?

Although the functions are configured using the same screen (the Outbound Call Setting Profile screen), it is not necessary to have all three Outbound Call types configured together. You can choose which of the three to configure based on your business need. You may configure one, two or all of them for applying to a site. The different combinations are as follows:

• Reverse Check Call (but they have to use part of the Chase Calls settings when set up)

• Escalation Call

• Chase Call

• Chase Call and Reverse Check Call

• Chase Call with Escalation Call

• Chase Call with Escalation Call and Reverse Check Call

• Reverse Check Call with Escalation Call

Only one Outbound Call Profile can be assigned to a site at any one time. The profile can, however, be used across multiple sites at the same time. A different adhoc escalation group can be selected for each site when needed for Escalation Calls.