What is arbitration?

Timegate uses the Call Monitor The part of Timegate that enables the user to manage duties and calls using real-time information. Call Monitor allows you to view Time and Attendance information. system to control booking-on, booking-off and check calls. Therefore, all of the ON/OFF/CHK times, change of employees, change of call times, added duties and deleted duties made in Call Monitor can be recorded against the scheduled duty. Arbitration is the term used in Timegate for managing exceptions. When duties are processed, TTimegate automatically makes the checks to see if they were performed within the acceptable tolerances (that have been set up either locally at a site level or globally across Timegate). If the duty passes the checks, it is referred to as an arbitrated duty. Should a duty have been performed, but it falls outside of the acceptable tolerances, Timegate determines it to be unarbitrated. An unarbitrated duty can be arbitrated using human intervention within Timegate. This intervention is referred to as manual arbitration. The process involves understanding why the duty failed the Timegate checks and applying business decisions as of to how the duty will be recorded in terms of billing and payment. You may be required to alter the amount you bill and pay for a duty manually, before you arbitrate it within Timegate.