System: Call Monitor

This is the rate at which the call monitor refreshes (in seconds). To stop automatic refreshing, select 0 seconds

The number of hours (up to 24) that calls can be looked back upon within the Call Monitor

This value in hours and minutes  determines how far in advance calls are shown on
the system (maximum setting is 999 hours)

This value is used by the system to determine how many minutes to display actual calls for after they have been taken (maximum setting is 999 hours)

This value is used by the system to determine how long (in hours) to show taken calls for (maximum setting is 99 hours)

This value tells the system how far, in advance (hours) to show open posts (maximum setting is 99 hours)

This check box tells call monitor to emit an audible beep on overdue calls at the given interval when ticked

The interval in seconds that a beep is emitted. By default this is 30 seconds. Set this to 0 seconds to mute (maximum setting is 59 seconds)

A site can be configured for automated log on calls. Normally, these calls appear in the call monitor, even though the system automatically processes them with no user intervention. Tick this box to hide these rows in the call monitor

A site can be configured for automated call checking. Normally, these calls appear in the call monitor, even though the system automatically processes them with no user intervention. Tick this box to hide these rows in the call monitor

A site can be configured for automated log off calls. Normally, these calls appear in the call monitor, even though the system automatically processes them with no user intervention. Tick this box to hide these rows in the call monitor

When taking a call on a site, a date stamp is made that indicates the time that the call was taken. When enabled, this setting allows the user to edit the call taken time.

When enabled this setting shows the user the take/untake call dialog for valid calls

This is the rate at which the call monitor refreshes (in seconds). To stop automatic refreshing, select 0 seconds

This value in hours and minutes  determines how far in advance calls are shown on
the system (maximum setting is 999 hours)

This value is used by the system to determine how many minutes to display actual calls for after they have been taken (maximum setting is 999 hours)

This value is used by the system to determine how long (in hours) to show taken calls for (maximum setting is 99 hours)

This value tells the system how far, in advance (hours) to show open posts (maximum setting is 99 hours)

This value tells the system how far in the past to show any notes that have been raised (shown in hours) (maximum setting is 999 hours)

This check box tells call monitor to emit an audible beep on overdue calls at the given interval when ticked

The interval in seconds that a beep is emitted. By default this is 30 seconds. Set this to 0 seconds to mute (maximum setting is 59 seconds)

This check box tells the system to display calls for all branches in call monitor when it is ticked

A site can be configured for automated log on calls. Normally, these calls appear in the call monitor, even though the system automatically processes them with no user intervention. Tick this box to hide these rows in the call monitor

A site can be configured for automated call checking. Normally, these calls appear in the call monitor, even though the system automatically processes them with no user intervention. Tick this box to hide these rows in the call monitor

A site can be configured for automated log off calls. Normally, these calls appear in the call monitor, even though the system automatically processes them with no user intervention. Tick this box to hide these rows in the call monitor

Select Save to retain changes