System: Arbitration

This video demonstrates the Arbitration process.

This page contains the default settings for Arbitration. There are also auto arbitration settings specific to each site card. These are held on Set Up | Sites | Call Settings | Arbitration Settings. Arbitration profiles are created from the Admin | General | Arbitration Profiles

How to get there: Admin | System | System Settings | Arbitration

Screen Layout and Fields

Warn on Pay/ Bill Conflicts	If a user changes historical duties, the duty check always uses the Operational Employee to check that 2 duties are not “double booked” by the same employee for overlapping times. However, the user is still able to change the Pay/Bill employee to be any person, and potentially that employee could already be working on another site during the same times. If this occurs, then the system setting will warn the user that overlapping pay information is being created for the employee
Change Actuals on Pay Changes	If set, then if a user will get a prompt for “do you want these pay changes to become actuals?” when they alter the pay start/finish times against an arbitrated duty. If the user says “yes”, then the new pay start/finish times are copied to the actual times (Desktop Client only)
Allow Historic Employee Move	Allows an employee to be moved from one shift to another during arbitration
Set Times Source	Set Set Times Source to speed up arbitration and copy the hours to the pay and bill times the user can choose from the drop-down box Operational or Actual times (Desktop Client only)
Arbitration Profile	Name of the arbitration profile that is being used by default. Click the [...] button to change this
Name	Name of the arbitration profile that is being previewed
Description	Description of the arbitration profile that is being previewed
Check for On times	See Admin \| General \| Arbitration Profiles about these setting and to edit them
Check for Off times	See Admin \| General \| Arbitration Profiles about these setting and to edit them
Check for Employee Changes	See Admin \| General \| Arbitration Profiles about these setting and to edit them
Check for Time Changes	See Admin \| General \| Arbitration Profiles about these setting and to edit them
Check for Manually Taken Calls	See Admin \| General \| Arbitration Profiles about these setting and to edit them
Check for Hour Type Changes	See Admin \| General \| Arbitration Profiles about these setting and to edit them
Check for Pay Level Changes	See Admin \| General \| Arbitration Profiles about these setting and to edit them

Screen Actions

Save	Select Save to keep changes
[...]	Click this button to select a different Arbitration profile to use as the default one
cog	Click the cog to access and edit the Arbitration Profile settings from within the Admin \| General \| Arbitration Profiles screen
Refresh	Select Refresh to revert to the unsaved state and remove any unwanted changes