Service: Statuses

How to get there: Admin | Service | Statuses

From this page, users can create and view Status. The example below shows four of these values set up. This is not a standard part of Timegate Web,

For related information, also see Admin | Service | Status Groups

Screen Layout and Fields

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Name

Name of the status

Derived Status

There are five Derived Status types:

  • Started

  • In Progress

  • Completed

  • Cancelled

  • Auto complete (this runs in the background and is never visible in Derived Status type list. If an incident is not completed/cancelled, at the point the employee books off, this status will automatically complete it)

Active

Select if the status is going to be made available for use when defining Status Groups

Last Updated Date

Automatically system generated last updated date

Screen Actions

Add

Select to add a new Status. The following screen will be loaded:

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  • Select Add

  • Enter a Name for the Status

  • Select a Derived Status type

  • Select whether the Status is yet to be made Active

  • Select Save

 

To revert back to previous settings and not save changes, select Back