Tour Notifications for Passed/Failed Forms
The following 06 min 32 sec clip walks you through the two new email templates and associated site tour settings that enable you to alert others when tours have been passed or failed when using scorable forms within the Service package:
Description of Update
When tours are being undertaken, forms are often associated with them. Notifications can now be set up for both users (via a derived escalation group or a defined escalation group) and contacts to receive email messages indicating Passed and Failed forms based on scores. The email messages are based on a new template that has been created specifically to notify of form passes/failures.