Service Desk - PDF Reports of Completed Forms

The following 02 min 06 sec clip shows you how to access, view and download a PDF report version of a completed form from within Timegate Web:

In Timegate Web 21.3, when accessing completed forms via the Service Desk, the user can view and download a PDF report version of the form and it's associated results. Before Timegate Web 21.3 you were not able to download a completed form as a PDF, but from this version onwards you will be able to view completed Tours, Incidents and Forms as a PDF file. To do this:

  • Open the Service Desk (Manage | Service Desk)

  • Select Completed in the Search Criteria

  • Select Search

  • Select the Form you wish to view. The form will open and you will be able to see all of the details, including the completed form

  • Select Download to view the PDF file

  • From your PDF viewer you will then also be able to save a copy of the form in PDF format