What's New — Timegate — February 20th, 2025

Timegate Web

Enhancements

  • To increase load speed for the Site Card Contract Wizard page we added an Active column to the Hour Types window. This column allows users to set hour types to inactive which in turn affects how many items are displayed in the Site Contract Times tab drop-downs. [#235130, #233799]

  • Additional filtering has been included for event duties, ensuring employees have the appropriate qualifications to apply to work at an event. The Duty Qualified option must be selected on the Event Messaging Selection of the Duty Check Settings to use the additional filtering. [#234582]

System Change

  • Increased the Pay and Bill Hours to display with four decimal places in the following reports: [#238890]

    • 03-04-01 - Site Duty Performance.

    • 05-07-04 - TimeGate Sage Invoice Interface.

    • 05-07-08 - Sage Payroll With Paid Absence.

    • 05-07-09 - TimeGate Sage Invoicing By Duty.

  • The 03-04-12 - Site Contract Variance report now filters out the duties if they are after the site contract termination date. [#225744]

Fixes

  • Fixed an issue where the Telephone Call Type was logged when calls were automatically booked off. [#193874]

  • The Minimum Rest Period (mins) Scheduling Setting was calculating the minimum start/finish gap incorrectly. This has been resolved. [#196090]

  • There was a problem where the incorrect hour type was being used to calculate pay and bill when a duty was worked on a public holiday. This has been fixed. [#201690]

  • Corrected a problem where the 02-05-01 - Employee Schedule report calculated diary event Hours Days incorrectly. [207683]

  • An issue where service desk task comments were overlapping fields instead of word wrapping in the text box has been fixed. [#225073]

  • Corrected a problem where flexible shifts had negative durations after being auto arbitrated. [#238766]

  • Resolved an issue that was preventing a site role from being created when the selected branch ID was the same as the site group ID. [#226833]

  • Users could not create a holiday diary event for a new employee with an average type absence rule. This has been resolved. [#227038]

  • Fixed an issue where FaceGo transactions on the T&A page were not displaying the FaceGo Device Type. [#227572]

  • Site qualifications were not correct when creating a new site based on a site template from the same branch. This has been fixed. [#228122]

  • Resolved an issue where the Call Monitor page was freezing after taking calls. [#228158]

  • Removed an error that displayed when users added a duty comment by selecting the drop-down option and not entering text in the comment box. [#240055]

  • Corrected a problem where two-way email messaging was not working. [#229750]

  • Fixed an issue where the 01-05-13 - Earnie IQ Employee Interface and the 01-05-18 - Employee Data Load reports were not following site role security permissions. [#230960]

  • When a period is locked/unlocked/closed, the affected duty records were not all set to the correct status. This has been resolved. [#232263, #233523, #233824]

  • Corrected a problem where users could edit options on the employee Pay Details tab when the Payroll Run Type and Pay Period function role was set to read-only. [#234228]

  • Fixed an issue that caused errors when the Hour Type dropdown had an hour type with a blank Last Updated value. [#236161]

  • When creating a holiday diary event the Paid Event Duration was not matching the date range selected. This has been corrected. [#240357]

  • Updated an incorrect error message that was displayed when the employee's entitlement type was set to Hours and the employee exceeded their holiday entitlement. [#240357]

  • The Change button was not displayed next to the Pay Period drop-down list on the Pay Details tab of the employee. This has been resolved. [#240754]

  • Corrected a problem where the Pay Period and Payroll Run drop-down lists on the Pay Details tab of the employee were disabled and only became available for use after a refresh. [#240754]

  • Fixed an issue where the Hours decimal value was incorrectly rounding in the 05-08-01 - Timesheet Input for the Payroll report. [#239479]

  • The Tour Details page displayed question placeholders and photos for locations that had disabled the form questions. This has been resolved. [#226890]

  • Users were not able to create posts when there was no default hour type. Validation has been added to ensure all posts have a default hour type. [#238139]

Timegate Mobile

Fix

  • Removed an error that occurred on Android devices when users accessed the employee portal, closed the portal tab without logging out, and then logged back into mobile. [#220525]

Employee Portal

Fix

  • Fixed an issue where the Requested holiday summary value did not match the Requested holiday detail value on the Holiday page. [#237389]

API

Fix

  • For customers using the EMPLOYEEPIN mail merge field in emails, the PIN was blank in the delivered emails. This has been fixed. [#236585]